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Explore the most Frequent Questions, and if you need anything help, you can Chat with Us (English, Spanish), or simply drop us a line. We ship Worlwide through UPS. Most Orders over $299 inside USA enjoy Free Shipping. Same Day Shipping for Orders received by 3pm EST.
Why I don’t get Free Shipping if my order is over $300?
Orders which need to be shipped via Freight don’t qualify for Free Shipping, however we’ve significantly reduced the amount of the Shipping charges. Any order which can be delivered via UPS or FedEx will qualify for Free shipping, being its total over $300
Do your products carry a warranty?
At USA Granite Tools we work only with premium quality products and we honor all Product Warranties from the fabricators.
Do you ship to my country?
We ship worlwide. However, this is restricted to the places where the carriers are allowed to ship. Please check here if we can ship to your country.
Do you have free Shipping?
Yes, we have domestic Free Shipping for Orders over $300. If your Order qualifies, you will be presented with this option during the Checkout process. Free Shipping refers to regular Ground shipping. If you need your products sooner, you can Upgrade your Shipping Method at Checkout. Orders which need to be shipped via Freight don’t qualify for Free Shipping, however we’ve significantly reduced the amount of the Shipping charges
Has my order shipped?
Click “My Orders” in the top menu where your Account name appears and you could verify your order status
How do I track my orders?
Click “My Orders” in the top menu where your Account name appears and from there you can track your Orders
My oder has not arrived
Click “My Orders” in the top menu where your Account name appears. Select the Order that has not arrived yet, if there is a tracking number, please check with the shipper. If the status of your Order is “Delivered” please contact Customer Support
How do I create an Account at USA Granite Tools?
Hover your mouse over the “Welcome” word in the Main Navigation Bar, a drop down window will allow you to create a new Account.
How to Use USA GT
Aprende a Usar USA GT
En este video aprenderás las mejores formas de explorar nuestro Catálogo de Productos, Añadir Productos al Carrito de Compras y a realizar el proceso de Checkout. You can also watch this tutorial in english (también puedes mirarlo en Inglés).
Si quieres ver más Tutoriales como éste, por favor visita la página de Ayuda.