Contact and FAQs

BEST GRANITE TOOLS, BETTER PRICES. Click on the Icons to learn about our Categories…

  • Diamond abrasives tools

    Abrasives

    Diamond Tools for working with Granite and other Stones

  • Undermount sinks products

    Sinks

    Undermount Sinks for Kitchen & Bathrooms

  • chemicals for stones

    Chemicals

    For Fabrication, Installation and Maintenance

  • machines for granite work

    Machines

    From Hand Tools to Bridge Saws

  • cnc tools for granite

    CNC Tools

    Everything related to CNC working

  • granite shop tools

    Shop

    The tools for your Shop & Installation needs

Explore the most Frequent Questions, and if you need anything help, you can Chat with Us (English, Spanish), or simply drop us a line. We ship Worlwide through UPS. Most Orders over $299 inside USA enjoy Free Shipping. Same Day Shipping for Orders received by 3pm EST.

OUR FAQs

WHY I DON’T GET FREE SHIPPING IF MY ORDER IS OVER $300?

Orders which need to be shipped via Freight don’t qualify for Free Shipping, however we’ve significantly reduced the amount of the Shipping charges. Any order which can be delivered via UPS or FedEx will qualify for Free shipping, being its total over $300.

DO YOUR PRODUCTS CARRY A WARRANTY?

At USA Granite Tools we work only with premium quality products and we honor all Product Warranties from the fabricators.

DO YOU SHIP TO MY COUNTRY?

Actually, we are only shipping to the USA and Mexico. Most of our international customers get their orders shipped to a Freight Forwarder.

DO YOU HAVE FREE SHIPPING?

Yes, we have domestic Free Shipping for Orders over $300. If your Order qualifies, you will be presented with this option during the Checkout process. Free Shipping refers to regular Ground shipping. If you need your products sooner, you can Upgrade your Shipping Method at Checkout. Orders which need to be shipped via Freight don’t qualify for Free Shipping, however we’ve significantly reduced the amount of the Shipping charges in those cases.

HAS MY ORDER SHIPPED?

Click the “My Account” link in the right-top menu where your name appears and you could verify your order status (this applies only in the case you have created an account with us).

HOW DO I TRACK MY ORDERS?

Click the “My Account” link in the right-top menu where your name appears and you could verify your order status (this applies only in the case you have created an account with us).

MY ODER HAS NOT ARRIVED

Click the “My Account” link in the right-top menu where your name appears and you could verify your order status, after clicking on  “My Orders”. If you need more help, please contact Customer Support.

HOW DO I CREATE AN ACCOUNT AT USA GRANITE TOOLS?

Click the “My Account” link in the right-top menu

CONTACT US