Contact USA Granite Tools | Shipping, Returns & Product Support
USA Granite Tools Contact Information and Customer Support
USA Granite Tools contact support is available for customers who need assistance with shipping updates, return authorizations, warranty claims, freight deliveries or order tracking. Our customer service team responds promptly and professionally to contractors, stone fabricators and distributors throughout the United States.
Below you will find answers to the most frequently asked questions about free shipping eligibility, international shipping, manufacturer warranties, account access and delivery timelines. For direct USA Granite Tools contact assistance, please complete the form below or email us at info@usagranitetools.com. Our team will respond to any inquiries related to orders, granite tools, CNC equipment, Abaco machines or technical product support as quickly as possible.
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Explore the most Frequent Questions, and if you need anything help, you can Chat with Us (English, Spanish), or simply drop us a line. We ship Worlwide through UPS. Most Orders over $299 inside USA enjoy Free Shipping. Same Day Shipping for Orders received by 3pm EST.
How to Contact USA Granite Tools for Shipping and Warranty Support
If you require additional assistance beyond the FAQs listed below, the USA Granite Tools contact team is available to help with shipping timelines, freight deliveries, return authorizations and manufacturer warranty coverage. Customers may submit the contact form or email info@usagranitetools.com for prompt support related to orders, granite tools, CNC equipment or Abaco machines.
For immediate USA Granite Tools contact support, customers may submit the form below. The USA Granite Tools contact team provides fast assistance with shipping questions, warranty coverage and order tracking.
OUR FAQs
WHY I DON’T GET FREE SHIPPING IF MY ORDER IS OVER $300?
Orders which need to be shipped via Freight don’t qualify for Free Shipping, however we’ve significantly reduced the amount of the Shipping charges. Any order which can be delivered via UPS or FedEx will qualify for Free shipping, being its total over $300.
DO YOUR PRODUCTS CARRY A WARRANTY?
At USA Granite Tools we work only with premium quality products and we honor all Product Warranties from the fabricators.
DO YOU SHIP TO MY COUNTRY?
Actually, we are only shipping to the USA and Mexico. Most of our international customers get their orders shipped to a Freight Forwarder.
DO YOU HAVE FREE SHIPPING?
Yes, we have domestic Free Shipping for Orders over $300. If your Order qualifies, you will be presented with this option during the Checkout process. Free Shipping refers to regular Ground shipping. If you need your products sooner, you can Upgrade your Shipping Method at Checkout. Orders which need to be shipped via Freight don’t qualify for Free Shipping, however we’ve significantly reduced the amount of the Shipping charges in those cases.
HAS MY ORDER SHIPPED?
Click the “My Account” link in the right-top menu where your name appears and you could verify your order status (this applies only in the case you have created an account with us).
HOW DO I TRACK MY ORDERS?
Click the “My Account” link in the right-top menu where your name appears and you could verify your order status (this applies only in the case you have created an account with us).
MY ODER HAS NOT ARRIVED
Click the “My Account” link in the right-top menu where your name appears and you could verify your order status, after clicking on “My Orders”. If you need more help, please contact Customer Support.
HOW DO I CREATE AN ACCOUNT AT USA GRANITE TOOLS?
Click the “My Account” link in the right-top menu
